Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to report an issue.

Because every USER piece is made to order, we're only able to offer refunds or replacements for items that arrive defective, damaged, or incorrect. We're not able to accept returns for reasons like sizing or change of mind, since each piece is printed specifically for your order.

To report an issue, contact us at useruser.drops@gmail.com with your order number and photos of the item showing the problem. We'll review this and let you know if a refund or replacement has been approved — no need to send the item back.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14-day cooling off period
If your merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. To exercise this right, contact us at useruser.drops@gmail.com within 14 days of delivery with your order number. Since items are made to order, refunds under this right may be issued without requiring the item to be shipped back; we'll confirm the process with you directly when you reach out.

Refunds
We will notify you once we've reviewed your issue and let you know if a refund or replacement was approved. If approved, refunds are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at useruser.drops@gmail.com.